How can we help?

Help & FAQs

Getting Started

Do you service my area?

We currently serve all of Salt Lake County, Utah County, and the Tooele and Grantsville area, as well as a few other select places.
If you are unsure if we serve your area, or would like to request service for an area we do not typically serve, please visit our Contact page and send us a message. We will try our best to provide service to you and will respond as soon as possible after we have made a determination.

What is included in a standard cleaning?

To see what is included in any of our services, please visit our Services We Offer page.
If you need a service that is not traditionally offered, please visit our Contact page and message us. We will try our best to determine how we can meet your needs.

Can I request special tasks or extras?

If you have any special needs or requests we would love to hear them. We always try our best to accommodate your own personal needs.
Please visit our Services We Offer page and see if one of the services listed would fit your needs.

If you need something done that isn’t traditionally offered, please visit our Contact page and share your needs with us.
We will do our absolute best to find a way to meet your needs and respond to you as quickly as possible.

How do I book my first appointment?

We pride ourselves in providing easy ways for you to book appointments. Here are just some of the ways in which you can book your first appointment today.
1. Visit our Booking page. Enter the services that you would like and your information. Select an available time that works for you.
2. Visit our Contact page and send us a message.
3. Text 385-233-7601 to communicate your needs to one of our office professionals.
4. Call 385-233-7601 to speak with one of our office professionals about any questions you have and your individual needs.

What is the difference between Modest Maid and another cleaning service?

Modest Maid has a decade of experience in professional residential cleaning. That’s our specialty. It’s what we do exclusively. We clean hundreds of homes across Utah. All of us at Modest Maid understand that we must earn and keep your trust, and clean thoroughly and efficiently while respecting your individuality. We believe that and act on that.

What is the difference between Modest Maid and a cleaning lady or housekeeper?

Modest Maid makes house cleaning easy for you by managing all the details of employment, including filing all required state and federal paperwork and paying taxes. We make sure that we are at your home on the day you expect us to and we manage the quality. We are also fully bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home.

When you hire an independent cleaning person, there are some important requirements to be aware of. According to Internal Revenue Service Publication 926, Household Employer’s Tax Guide, if you hire someone to do household work and if you control not only what work is done, but how it is done, you are considered to have a household employee. If you are going to hire a household employee, it is important to understand your obligations as a household employer. For more information about household employees, see IRS publication 926 at http://www.irs.gov.

If you are a domestic employer and pay your employee in cash or off-the-books, you are liable for unpaid taxes. Furthermore, your employee is not contributing to their Social Security account and may have difficulty establishing credit.

Here is an overview of requirements when you pay a household employee $1,400 or more a year:

When you hire a household employee:

Find out if the person can legally work in the United States and file Form I-9, Employment Eligibility Verification.
Obtain an employer identification number and possibly a state number.

When you pay your household employee:

Withhold 7.65% for social security and Medicare taxes.
Pay 7.65% for employer’s share of social security and Medicare taxes.
Withhold federal income tax and possibly state tax.
File federal and possibly state unemployment returns and pay applicable taxes.
Keep records.

Other:

File and give your employee Form W-2, Wage and Tax Statement.
File Schedule H (Form 1040), Household Employment, Taxes, and pay related taxes.
Review insurance requirements with your insurance agent.

This information is not intended as tax advice. You should consult your tax advisor to determine your actual requirements.

Pricing & Policies

How much will it cost?

At Modest Maid, LLC we pride ourselves on providing you with the highest quality service at a reasonable price.
If you visit our Home Page you can use our calculator to determine the price of Standard Cleaning for your home.
Deep Cleaning is an additional $25.
Move-In/Move Out and New Construction Cleanup are an additional $75.
The prices for additional services can be found on our Services We Offer page.
If you have special circumstances or needs that you feel may change the price, please visit our Contact page and leave us a message.
We are also more than happy to schedule a visit to the property to provide a quote, upon request.

What is your 100% satisfaction guarantee policy?

Modest Maid, LLC is proud to offer a 100% satisfaction guarantee. If you are not satisfied with your cleaning, your service is completely FREE, no strings attached.
We have a decade of experience and we consistently receive 5 star reviews because we pride ourselves on the quality and integrity of our work.

What is your refund policy?

A refund policy is not needed, because you are only required to pay after service has already been completed and you are satisfied with the work.
Modest Maid, LLC is proud to offer a 100% satisfaction guarantee. If you are not satisfied with your cleaning, your service is completely FREE, no strings attached.
We have a decade of experience and we consistently receive 5 star reviews because we pride ourselves on the quality and integrity of our work.

Can I apply a coupon or offer to an existing appointment?

You can apply a coupon or offer to an existing appointment by visiting our Contact page and leaving a message for us with information regarding the offer or coupon in question. One of our employees will update your service information and the updated cost will be applied before service. You can not apply your coupon to past appointments that are already completed.

Trust & Safety

Can I trust my cleaning professional?

You can rest easy knowing that your cleaning professional has been properly vetted.
All of our employees our background checked. We require complete honesty and integrity from our employees and have 100% confidence in them.
We will only send professional cleaners who are highly recommended by other clients.
Finally, we believe that you should never allow a professional in the sanctity of your home who is not Bonded and Insured.
That is why we are proud to say that we are Fully Bonded and Insured so that you can have the peace of mind that you are in good hands.

What happens if something goes wrong during my appointment?

Our professional maids take pride in treating your home with respect and care.
In the decade that we have operated we have never had an incident occur.
However, we understand that accidents can happen. So if an accident does occur we will do our best to resolve the problem ourselves as quickly and conveniently for you as possible.
We are also Fully Bonded and Insured so you can have the Peace of Mind that if something goes wrong on or with your property, you are protected.

Is my billing information kept safe and secure?

Your billing information is always kept completely safe and secure. When paying with credit card or invoice, we have no access to your information.
In the rare circumstance when you need to pay with credit or debit card over the phone, we process the information immediately and keep absolutely no record of the information provided to us.

Do the cleaning professionals go through a background check?

All of our employees are required to pass the strictest background check available to us. So you can rest easy knowing that you and your home are in safe hands.

Employment

I’m interested in working for you. How do I apply?

Please contact the Modest Maid office in your area to discuss employment opportunities. The manager at that office can discuss any pre-qualifications for employment, application process, benefits and pay structure based on the position.

Cleaning Day

Do you bring your own cleaning supplies, products and equipment?

Your Modest Maid professional will always come prepared. They will supply everything needed to clean your home to our quality standards.

How many people will be in my home during each cleaning?

We hire only the most dedicated and quality oriented professionals available. Each one has the work ethic of two people combined. We respect that your home is private, and the trust you place in us by inviting us into your home, so we will most often send one maid each time. Our goal is customize the cleaning to meet our clients needs, so you will be able to build a relationship with the maid and receive the same quality service you deserve each and every time.

What time will you be at my home?

We are right on time 95% of the time. Occasionally, weather or traffic will delay our arrival. If we encounter any delay or have an earlier opening available, we will contact you as soon as possible.